Shipping policy

Last updated: August 9, 2026

Thank you for shopping at Superstyle. This Shipping Policy explains our order processing times, shipping fees, delivery estimates, tracking, and how we handle shipping-related issues.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and public holidays.

Processing may take longer during sales, holidays, product launches, or periods of high order volume. Once your order has shipped, you will receive a confirmation email containing tracking information.

Please verify your shipping address and contact information before completing your purchase.

Shipping Rates

  • Standard shipping costs $7 USD per order.
  • Orders with a subtotal of $150 USD or more qualify for free standard shipping.
  • The free-shipping threshold is calculated after discounts and before applicable taxes.
  • All shipping fees are displayed at checkout before payment is completed.

Estimated Delivery Times

Estimated delivery after an order has been shipped:

  • United States: 7–15 business days
  • International destinations: 10–25 business days, depending on the destination and local customs processing

Delivery estimates do not include order-processing time.

These timeframes are estimates and are not guaranteed. Delays may occur because of weather, customs inspections, carrier disruptions, holidays, or circumstances outside Superstyle’s control.

Order Tracking

Once your order has shipped, we will send a tracking number to the email address provided during checkout.

Tracking information may take 24–72 hours to update after shipment. If you have not received tracking information after the stated processing period, please contact us through our Contact Us page.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you need to correct an address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or been shipped.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping fee before they can be resent.

International Orders, Customs and Duties

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee and are the customer’s responsibility. Superstyle cannot control or estimate customs charges.

Delayed, Lost or Stolen Packages

If your package has not arrived within the estimated delivery period, please review the tracking information and contact the shipping carrier first.

You may also contact Superstyle so we can assist with investigating the shipment. We cannot guarantee carrier delivery dates or accept responsibility for packages stolen after the tracking status shows that they were delivered.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and shipping package

We will review the claim and provide an appropriate resolution when the issue is confirmed.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is split into multiple shipments.

Returns

Eligible products may be returned within 14 days of delivery, subject to our Return and Refund Policy.

Original shipping fees are generally non-refundable unless an item was damaged, defective, or incorrectly shipped by Superstyle. Customers may be responsible for return shipping costs unless otherwise stated.